At FAMMIA LTD (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ([insert website URL if applicable]) or make a purchase from our store.
By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Shipping & billing address
- Payment details (processed securely via third-party gateways)
Non-Personal Information
- Browser type & IP address
- Device information
- Cookies & usage data (see Section 4 – Cookies)
2. How We Use Your Information
We use your data for the following purposes:
✔ Order Processing – To fulfill purchases, process payments, and arrange deliveries.
✔ Customer Support – To respond to inquiries, refunds, or complaints.
✔ Marketing (with consent) – To send promotional offers, newsletters, or updates (you can unsubscribe anytime).
✔ Improving Services – To analyze trends, optimize our website, and enhance user experience.
✔ Legal Compliance – To meet regulatory and fraud prevention requirements.
3. Data Sharing & Disclosure
We do not sell your personal information. However, we may share it with:
🔹 Payment Processors (e.g., PayPal, Stripe) – For secure transactions.
🔹 Shipping Providers (e.g., Royal Mail, DHL) – To deliver orders.
🔹 Legal Authorities – If required by law or to prevent fraud.
Third-party partners are bound by confidentiality agreements and GDPR compliance.
4. Cookies & Tracking Technologies
We use cookies to:
- Remember user preferences
- Analyze website traffic
- Improve functionality
You can disable cookies in your browser settings, but some features may not work properly.
5. Data Security
We implement industry-standard measures to protect your data, including:
🔒 SSL encryption for online transactions
🔒 Secure servers with restricted access
🔒 Regular security audits
However, no method of transmission over the internet is 100% secure.
6. Your Rights Under GDPR (UK/EU)
You have the right to:
✅ Access – Request a copy of your personal data.
✅ Correct – Update inaccurate information.
✅ Delete – Ask for your data to be erased (unless legally required for retention).
✅ Opt-Out – Unsubscribe from marketing emails.
✅ Restrict Processing – Limit how we use your data.
To exercise these rights, contact us at info@fammia.com.
7. Data Retention
We retain personal data only as long as necessary for:
- Order fulfillment
- Legal/compliance reasons
- Business operations (e.g., warranty claims)
8. Third-Party Links
Our website may link to external sites (e.g., social media, payment gateways). We are not responsible for their privacy practices.
9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect their data.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
11. Contact Us
For privacy-related questions or requests, contact:
📧 Email: info@fammia.com
📞 Phone: +44 7341 367542
📍 Address: 5 Mill Close, Wokingham, RG41 1EP, UK