At FAMMIA LTD, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we offer a straightforward refund process. Please review our policy below.

1. Eligibility for Refunds

✅ Refundable Items:

  • Unused, unopened, and in original packaging
  • Defective, damaged, or incorrect items
  • Non-perishable goods

❌ Non-Refundable Items:

  • Perishable goods (groceries, snacks, etc.)
  • Personalized or custom-made products
  • Hygiene-related items (unless defective)

2. Refund Timeframe

  • Refund requests must be made within 14 days of receiving your order.
  • Once we receive and inspect the returned item, refunds will be processed within 7-10 business days.

3. How to Request a Refund

1️⃣ Contact Us:

  • Email: info@fammia.com
  • Phone: +44 7341 367542
  • Provide your order number and reason for the return.

2️⃣ Return the Item:

  • Pack the item securely in its original packaging.
  • Include proof of purchase (order confirmation or receipt).
  • Ship to our return address (provided upon approval).

3️⃣ Refund Processing:

  • Once received, we’ll inspect the item and notify you of approval.
  • Refunds will be issued to the original payment method.

4. Return Shipping Costs

  • Faulty/Damaged/Incorrect Items: We cover return shipping costs.
  • Change of Mind: Customer is responsible for return shipping.

5. Exchanges

  • Exchanges are subject to product availability.
  • Contact us to arrange an exchange for a different size, color, or item.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days:

  • Check your bank account again.
  • Contact your payment provider (processing times may vary).
  • If unresolved, email us at info@fammia.com.

7. Non-Returnable Situations

  • Items returned without prior approval.
  • Items damaged due to misuse or improper handling.
  • Goods purchased from third-party sellers (subject to their policies).

8. Contact Us

For any refund-related questions, reach out to:
📧 Email: info@fammia.com
📞 Phone: +44 7341 367542
📍 Address: 5 Mill Close, Wokingham, RG41 1EP, UK

We appreciate your trust in FAMMIA LTD and aim to make your refund experience hassle-free! 🔄✨