At FAMMIA LTD, we want to ensure your orders arrive safely and on time. Below you’ll find all the details about our shipping process, delivery times, and tracking information.

1. Shipping Locations

We currently ship to:
✓ United Kingdom (Mainland)
✓ Northern Ireland
✓ Scotland (some remote areas may have restrictions)

Note: We do not currently offer international shipping outside the UK.

2. Processing Time

  • Orders are processed within 1-2 business days (Monday-Friday)
  • Orders placed after 2pm Friday or on weekends will be processed the next business day
  • During peak seasons (e.g., holidays), processing may take slightly longer

3. Delivery Options & Timeframes

Standard Delivery

  • Cost: £3.99 (Free on orders over £50)
  • Delivery Time: 3-5 business days
  • Carrier: Royal Mail or Evri

Express Delivery

  • Cost: £6.99
  • Delivery Time: 1-2 business days
  • Carrier: DPD or DHL

Business days = Monday to Friday (excluding bank holidays)

4. Tracking Your Order

  • Once shipped, you’ll receive a confirmation email with tracking information
  • Track your package using the carrier’s website with your tracking number
  • If you haven’t received tracking info within 3 business days, contact us

5. Delivery Issues

If you experience any problems with delivery:

  • Failed Delivery Attempts: The carrier will usually leave a card with instructions
  • Missing Packages: Contact us immediately at info@fammia.com
  • Incorrect Address: Notify us ASAP if you need to update your shipping details

6. Special Circumstances

  • Signature Required: Some high-value items may require a signature
  • Age-Restricted Items: ID verification may be required upon delivery
  • Fragile Items: These are specially packaged and marked as “Handle With Care”

7. Undeliverable Packages

Packages may be returned to us if:

  • The address is incorrect or incomplete
  • The package is unclaimed after multiple delivery attempts
  • Customs/duty fees aren’t paid (if applicable)

In these cases, we’ll contact you to arrange reshipment (additional fees may apply).

8. Contact Us

For any shipping-related questions:
📧 Email: info@fammia.com
📞 Phone: +44 7341 367542
🕒 Customer Service Hours: Mon-Fri, 9am-5pm GMT

We aim to make your FAMMIA LTD shopping experience as smooth as possible from checkout to delivery! 🚚✨